Service & Support
Max Infocom has a variety of maintenance programs designed to meet your needs; we can even customize one to suit your particular circumstances. We strongly recommend preventive maintenance to keep your equipment running longer with less downtime. We offer annual maintenance plans as well as a feature-rich longer duration premium packages. As part of our commitment to ongoing support, Max Infocom has invested in a state-of-the-art support center. Pro-active site monitoring, a web-based support dashboard is just some of the technologies available to ensure that your system runs at peak productivity. In addition, we staff our support center with a dedicated team of experienced engineers to ensure that we provide a superior level of support to our clients. We provide:
- Access to experienced engineers
- Pro-active site monitoring
- Knowledge base
- Trend analysis
Once your complimentary support period expires, Max Infocom offers Advanced and Premium support contracts to ensure that each customer continues to receive a superior level of support. The Advanced Support Plan offers unlimited remote support from 7 a.m. – 7 p.m. IST, excluding Public holidays, while the Premium Support Plan offers unlimited round-the-clock remote support. The benefits of maintaining a support program include:
- Discounted rates for software enhancements and on-site trouble shooting
- Priority handling of emergency situations with guaranteed response times
- Dedicated direct-dial phone number for support
- Monthly reporting
- Priority case handling
- Prompt technical support via e-mail for non-critical control system issues
- Superior service from our network of experts